Terms and Conditions

Express Wellness Terms and Conditions

 

Last Updated: 29 November 2025

Welcome to Express Wellness. By accessing our website or purchasing our products and services, you agree to the Terms and Conditions set out below. Please read them carefully before using our website or placing an order. These Terms apply to all users of the website, including customers, browsers, vendors, merchants, contributors of content, and any other visitors. We may update these Terms from time to time. Continued use of the site after changes have been published means you accept the revised Terms.

 

1. Use of the Website

The content on this site is provided for general information and may change without notice. While we aim to keep information current and accurate, we do not guarantee completeness, reliability, or timeliness. Your use of the site and reliance on its content is at your own risk.

 

2. Eligibility

By using this site, you confirm that you are at least 18 years old, or using the site with the consent of a parent or guardian.

 

3. Intellectual Property

All content on the Express Wellness website, including text, product designs, graphics, images, logos, and software, is owned by Express Wellness or licensed for our use. No material may be copied, reproduced, distributed, modified, or used commercially without our written permission.

 

4. Orders and Payment

You agree to provide accurate and up-to-date information when placing an order. All prices are listed in Australian Dollars (AUD) and may change without notice. Products may be discontinued or updated at any time. If a pricing or product error occurs, we reserve the right to cancel or adjust an order. Payments are processed through secure third-party gateways. By completing a purchase, you authorise us to charge your nominated payment method. We may refuse or cancel any order for any reason, including suspected fraud or high-risk activity.

 

5. Shipping and Delivery

Shipping terms, timeframes, and conditions are outlined in our Shipping Policy. You are responsible for ensuring delivery information is correct. Delays caused by incorrect details are the responsibility of the buyer.

 

6. Returns, Refunds, and Exchanges

Our Returns and Refunds Policy outlines your rights and responsibilities, including return windows, packaging requirements, exclusions, restocking fees, and refund timeframes. Change-of-mind returns for commercial use are not accepted.

 

7. Warranty

Express Wellness products include warranty coverage for manufacturing defects when used as intended. Warranty does not cover misuse, neglect, improper installation, modifications, weather exposure to indoor products, or normal wear and tear. Warranty periods vary by product.

 

8. Prohibited Uses

You must not use our website or products for unlawful or unauthorised purposes. Prohibited activities include violating laws, uploading viruses, collecting personal data from others, interfering with security features, and submitting false or misleading information. We may suspend or terminate access for prohibited behaviour.

 

9. User Content, Reviews, and Submissions

If you submit reviews, photos, or comments, you grant Express Wellness a non-exclusive, royalty-free licence to use and publish that content. We may remove content that is offensive, misleading, defamatory, or violates any rights or policies.

 

10. Third-Party Tools and Links

Our site may include links to or integrations with third-party websites and tools. Express Wellness is not responsible for their content, policies, or performance. Use of optional third-party tools is at your own risk.

 

11. Medical and Health Disclaimer

Any health or wellness information provided is general in nature and not medical advice. Always consult a qualified health professional before using saunas, ice baths, or other wellness products. Use of our products is at your own risk.

 

12. Limitation of Liability

To the maximum extent permitted by Australian law, Express Wellness is not liable for indirect, incidental, or consequential damages, loss of revenue, data, or injury resulting from misuse of products. Our liability is limited to the amount paid for the product or service unless required otherwise by law.

 

13. Indemnification

You agree to indemnify and hold Express Wellness and its staff, agents, and partners harmless from claims or expenses arising from your breach of these Terms or misuse of our Services.

 

14. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using the website, you consent to our data collection and usage practices.

 

15. Errors, Inaccuracies, and Omissions

Information on the website may occasionally contain errors or omissions relating to product details, pricing, shipping charges, or availability. We reserve the right to correct or update information without notice.

 

16. Suspension or Termination

We may suspend or terminate your access to the website if you breach these Terms. You may stop using the site at any time. Termination does not limit our rights regarding prior breaches.

 

17. Entire Agreement

These Terms, along with our Shipping Policy, Returns Policy, Warranty Information, and Privacy Policy, form the entire agreement between you and Express Wellness.

 

18. Governing Law

These Terms are governed by the laws of Australia. Any disputes will be handled by the appropriate courts within Australia.

 

19. Changes to These Terms

We may update or replace these Terms at any time by posting changes on this page. Continued use of the website indicates acceptance of revised Terms.

 

20. Contact Information

For questions regarding these Terms & Conditions, contact us at:
Email: hello@expresswellness.com.au